Prepaid Return
Your pre-paid returns label covers any return for any reason during both the 60-day guarantee period and the 2-year manufacturer warranty term (or longer if you've purchased an extended warranty). If you're satisfied with your VaxAid product and decide to keep it, you can claim a refund for your pre-paid returns label at any time. Once a refund is issued, you'll be responsible for any return cost if a future return is needed.
If you're not satisfied for any reason, you may return your VaxAid within 60 days of receiving it. If you use your pre-paid returns label to return the product, we will not be able to refund the label cost, as it has been utilized. However, you will receive a full refund for your VaxAid.
Frequently Asked Questions
Is there a policy for your Prepaid Returns?
A pre-paid returns label can be purchased at checkout to cover any return of your item in future. If you require to return your item using your pre-paid return, simply contact support@vaxaid.com and our dedicated customer support team will be happy to help, providing a label to attach to your return. Simply drop off at a participating courier location and your return will be on its way.
How long until I can avail my Prepaid Return? Does it expire?
You may avail your prepaid return to cover the cost of any return shipment to us. Simply contact support@vaxaid.com and your request will be handled. There is no expiry on the pre-paid return.
If I pay for the Prepaid Return and don't end up returning the product, will I be refunded?
Your pre-paid returns label will cover any return, for any reason through both the 60-day guarantee period and also the 2 year manufacturer warranty term (or greater if you've purchased an extended warranty). If you're happy with your Vaxaid and wish to keep it you may claim a refund for your pre-paid returns label once your warranty has elapsed.
Will I be expecting a full refund if I am not satisfied with the product but will I also be refunded for the prepaid return payment?
If you're not satisfied for any reason, you may return your VaxAid within 60-day period (from receiving the shipment). If your pre-paid returns label is used to return your product to us, we will be unable to refund the pre-paid returns label as this has been expended. You will receive a full refund for your Vaxaid.